Refund policy

Our Promise
We want you to love your Aura Jewelry piece. Since each item is priced to offer exceptional value, we handle returns through store credit rather than cash refunds, except in the cases listed below.

30-Day Store Credit
If you are not fully satisfied with your order, you may request a return within 30 days of delivery for store credit, valid for any purchase on our site. Items must be unworn, unused, and in their original packaging.

Exceptions (Full Refund Eligible)
We offer a full refund instead of store credit in the following cases:

• Your order has not arrived within 30 days of the estimated delivery window.
• Your item arrives with a manufacturing defect or damage.

If you believe your item qualifies for one of these exceptions, contact us at aurajewelrymiami@gmail.com with your order number and photos of the issue within 7 days of delivery.

Inspection Process
All return requests are reviewed and the item is inspected upon arrival. Store credit is issued once the returned item passes inspection (unworn, unused, original packaging).

Non-Returnable Items
Gift cards are not eligible for return under any circumstance.

For any questions about this policy, please contact us at aurajewelrymiami@gmail.com.